Terms & Conditions

Booking conditions
All bookings, changes, alterations and cancellations must be made in writing. All rates are quoted in Euro (Eur ). The Prices are per person and include taxes and VAT.

Validity of Prices

My Nordic Travel  guarantees that there will be no changes in the prices of confirmed, Paid and booked  tours. A detailed list of all services included in the tour price will be specified under each tour. Any extra expenses incurred by the client during the tour, for example use of telephone, hotel mini-bars, etc. must be paid directly by the client to the hotel or other provider of such services, prior to departure.

Amendments to confirmed reservations
Changes to confirmed tours will incur a Eur 75 or Nok 750 amendment fee. This fee will apply to each amendment made for the tour.

Refunds and unused services
Travel arrangements cancelled or amended within 24 hours of your departure or once travel has commenced will not qualify for any refunds, nor can services be substituted for alternative arrangements. Unused services are non-refundable.

Cancellation
All cancellations must be made in written to info@mynordictravel.com  

The date of the cancellation shall be when we/My Nordic Travel receives it in writing (our office hours are Monday-Friday 09:00 – 17:00 hrs, CET).

The following cancellation fees apply on Independent- and Escorted Tours:
Over 30 days prior to departure – Loss of full deposit
Between 30-15 days prior to departure – 50% of total payment
Between 14-0 days prior to departure – 100% of total payment

The following cancellation fees apply on tours including Hurtigruten/Cruise Liners/Boat tours/Train ticket bookings, and our Winter Tours:
Over 60 days prior to departure – Loss of full deposit (Please see our Payment and booking conditions. A deposit is charged at the time of booking. It can vary from Eur 200/Nok 2000 or 50% of booking-amount)
Between 60-42 days prior to departure – 30% of total payment
Between 41-28 days prior to departure – 60% of total payment
Between 27-0 days prior to departure – 100% of total payment

Passport, visas, customs, currency and health regulations
Every participant is responsible for providing his/her own travel documents (i.e. passport, visa, vaccination certificates etc). We recommend a careful examination of the customs/duty regulations and currency regulations for the respective destination(s). Please note that your passport details are required for all bookings including cruises (overnight cruises, as well as all cruises with Hurtigruten).

Travel insurance
We at My Nordic Travel recommend all our customers to have adequate travel insurance, also to include cancellation cover.

My Nordic Travel can not be held responsible for loss of luggage, or other personal possessions, for personal injury, accident or illness. In the event of personal injury, accident or illness, My Nordic Travel cannot make any refunds should the tour be partially cancelled or cancelled.

Cancellation by My Nordic Travel
Due to reasons by act of God/nature and reasons beyond our control, My Nordic Travel reserves the right to cancel the tour. In this case, the amount paid for services paid to My Nordic Travel will be refunded, but we will not be liable for any further claims.

Liability and responsibility of My Nordic Travel
We at My Nordic Travel has the obligation to choose all services carefully, and prepare the tour in the best way possible. In the unlikely event that services are not fully carried out due to an error through us at My Nordic Travel, we reserve the right to provide equivalent services in compensation. In this case, further damage claims will not be accepted. Subject to this settlement, in case a breach of contract is committed by My Nordic Travel, it becomes  our direct liability to compensate for immediate loss or injury to the customer, provided that the breach was not caused by Force Majeure or the behavior of the client or a tour participant, and that it is a question of the non-performance of a promised service or an alteration of services which has less value than the service agreed upon in the original agreement. The amount of this liability is restricted by the sum of the agreed cost of the tour.

Furthermore, the providers of the various services are basically personally liable to the client, in case the services are not being carried out in a satisfying way or to their full extent, contrary to the expectations.

The liability of the individual coach, taxi, shipping and other transport companies contracted by My Nordic Travel for the purpose of organizing a tour, depends on the appropriate laws of the general conditions of business, on the contracts obligations and on common usage.

Any arising complaints must be directed to My Nordic Travel immediately and confirmed in writing. In case complaints cannot be solved on the spot, they have to be directed to My Nordic Travel in writing within 30 days after the termination of the tour. Later claims cannot be taken into consideration.

Activities
Some of our tour packages include activities such as dog sledding, and optional activities such as glacier walks, snowmobile safaris, ice fishing and similar. In this relation My Nordic Travel acts as an agent only for the activity providers, thus My Nordic Travel shall not under any circumstances be held liable for injury, damage, loss or accident caused by participation in or in connection with such activities.

Acceptance
By paying the deposit/final amount the customer has accepted the general terms and conditions listed in this document, as a part of the agreement between My Nordic Travel and the customer.